You will have peace of mind with all your project maintenance and tech support challenges like
Business Continuity
We understand the importance of business continuity therefore we at Mavericks take accountability and make sure your entire operation is up and running without any glitches.
Expertise
Every business is different therefore you do not need an in-house IT expert for all your needs. Team Mavericks works as your technology partner and one of our specialist team become yours.
Key Functionality
To run your functional operations smoothly, we ensure your system works bug-free with minimal downtime and all the server needs are fulfilled.
Our Services
Mavericks Tech Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services.
OS and Server Migration
It is difficult for non-IT organisations to maintain servers and IT infrastructure to operate smoothly.Mavericks helps you to give cloud base solutions and is ready to take all your infrastructure responsibility.
We make sure you get 99.99 up time with our expert server support. We also help customers to migrate to the AWS cloud to gain maximum benefits from AWS infra
Software Maintenance and Proactive Support
As we know, the software is an evolving process we always read to provide maintenance for the product we have developed. Make sure software runs smoothly and provide standby service in case of any urgency.
We also warn customers when the backup is needed if we foresee any technical problem or problem affecting client business. Also, discuss with project owners about future development in a proactive manner.
Third-Party Solution and Maintenance
Mavericks Tech helps business owners if they have already bought a solution from a third party and want maximum benefits from it via enhancement and maintenance.
There are many ready-made CMS and API-based solutions available where we have gained expertise in many areas, and we utilise our experience and knowledge to speed up and enhance the business.
The Third-party Application Takeover Process
Team Mavericks is here to back you even if you have already developed an app elsewhere and want maintenance and enhancement support.
Total Analysis
Code Review
Documentation Review
Understand Business Needs
Emergency Response
Urgent Fixes
Performance check and improvement
Server upgrade
Code recovery
Software Evolution
Functional Road map
Impact Analysis
Agile Approach
Full-featured Maintenance
Server and infra Setup
Preventive Maintenance
Version controls
Backup and Recovery
SLA management
1
Configuration management
2
Release management
3
Knowledge management
4
Quality management
5
Support Level Approach
Issue processing on all 3 support levels
01
Dedicated
Work full time
Focus on single project
Take responsibility
Constant Enhancement
Cost Benefit
02
Partial
Part-time support
Focus on Multiple projects
Take Responsibility
Enhancement/Maintenance gradually
Cost Benefit
03
Time and Material
Team Standby when required
Provide estimation and Go
Phase wise development
No clear project Plan
Building the Bridget between Development and Operations
When we work as a tech maintenance and project support service provider, our teams know that errors are not allowed because it directly impacts client ROI. We have adopted agile hybrid mythology to ensure all your operations are up to date and speed up the enhancement that helps your business grow.
With a decade of experience, especially in software maintenance and enhancement service, we have industry standard process, and we are used to with below tools, technology and approach.
Project Management System like Teamwork, JIRA, Basecamp, others
DevOps helps continuous delivery, deployment and integration
Docker support
Version Control like GIT / SVN, GIT LAB, GIT HUB